Position Summary:

FieldReveal is seeking an experienced professional to join our Mapping Center team in Watertown, SD as a Customer Operations Specialist. This is a mid-level role built for someone who has spent years in a demanding, client-facing environment and knows how to manage competing priorities without losing focus on the customer.

The Customer Operations Specialist sits at the intersection of customer support and data production. You will be the primary point of contact for FieldReveal customers reaching out by phone or email, while also playing a hands-on role in the data processing workflows that drive our business. You will develop and maintain the internal SOPs that keep our Mapping Center running at a high standard and help us scale our services as we grow. This role is a direct path towards management for the right candidate.

Key Responsibilities:

• Handle inbound and outbound customer support via phone and email

• Manage support requests from initial contact through resolution

• Develop and maintain SOPs for internal data production and support workflows

• Identify process gaps and implement improvements to support team consistency and growth

• Assist with daily data processing and management of precision ag spatial data

• Coordinate with the Mapping Center Manager on workflow priorities and processing timelines

• Assist with internal and external training programs

• Help customers build a working understanding of FieldReveal's products and methodology

• Represent FieldReveal at industry events and customer meetings as needed

Career Path:

The Customer Operations Specialist is on a direct path towards management. Candidates who demonstrate strong judgment, a commitment to process improvement, and the ability to lead others in a fast-paced environment will have a clear opportunity to grow into that role. We are looking for someone who wants to put down roots here and build something long-term.

Core Competencies:

Communication: Handles difficult conversations with customers calmly and professionally. Writes clearly. Keeps the team informed.

Process Ownership: Documents what works, fixes what doesn't, and holds the line on standards.

Judgment: Makes sound decisions without constant direction. Knows when to act and when to escalate.

Accountability: Follows through on every commitment. Takes ownership of outcomes, not just activities.

Adaptability: Comfortable learning new systems and workflows. Brings transferable skills and applies them without being told how.

Skills and Qualifications:

Required

• 5 or more years of professional experience in a client-facing or operations role

• Demonstrated ability to learn and communicate technical products or processes

• Experience developing or following documented procedures in a professional setting

• Strong verbal and written communication skills

• Proficiency with Microsoft Office and general comfort with technology

• Valid driver's license with a clean driving record

• Must be located in or willing to permanently relocate to the Watertown, SD area

Preferred (Not Required)

• Background in agriculture, ag lending, crop insurance, or a related field

• Experience with GIS, spatial data, or precision agriculture platforms

• Experience writing or maintaining SOPs or process documentation

• Interest in long-term growth into a team leadership role

Additional Requirements:

• This is a full-time, on-site position in Watertown, SD. Remote work is not available for this role.

• Travel required approximately 10% of the time, including occasional overnight stays.

• This role operates in a professional office environment. Extended hours may be required during peak processing season.